Chapter Care Staff
Helen Wilton-Love (Boss Lady)
Email: helen@chaptercare.org.uk
Meet the heart and vision behind Chapter Care, our Director and Registered Manager, Helen Wilton-Love.
Helen has been part of the Chapter Care journey since 2012, starting as a part-time administrator before progressing into the role of Finance Manager. With a Level 5 Diploma in Health & Social Care, years of hands-on experience, and a deep understanding of both the operational and personal side of care, Helen became Registered Manager in 2019.
Passionate about delivering compassionate, person-centred support, Helen has been instrumental in shaping Chapter Care’s values, standards, and reputation across North Devon. In 2020, she took ownership of the company with a clear vision: to build a service recognised for exceptional, holistic care while championing the incredible work of care professionals within the community.
Known for her determination and unwavering commitment, Helen has a talent for turning challenges into opportunities for growth and positive change. Whilst she may be vertically challenged, her impact on the care sector is anything but small. Under her leadership, Chapter Care continues to provide high-quality support tailored to each individual, while creating a workplace culture built on compassion, respect, and teamwork.
Outside of Chapter Care, Helen is a devoted mum to three children, proud nanny, and full-time provider of treats and affection to four energetic dogs. When she’s not leading the team, supporting clients, or spinning several plates at once, you’ll most likely find her at a spin class - willingly paying to cycle uphill indoors!
Her warmth, integrity, and hands-on approach are at the core of everything Chapter Care stands for, and her dedication continues to make a lasting difference to the lives of both clients and staff alike.
Helen Wilton-Love
Senior Management Team
Discover the driving force behind Chapter Care - our dedicated senior management team. This team architects our vision and strategy, ensures CQC compliance, and manages operations. While our carers embody the heart and soul of Chapter Care, our senior team work behind the scenes to prioritise staff wellbeing and performance, empowering them to thrive and make a meaningful impact where it matters the most, ultimately delivering the highest quality care for our clients.
Mike Goodman
Training Manager
Email: recruitment-training@chaptercare.org.uk
Joining in 2011 and boasting a Degree in Economics, and a professional background that includes 30 years in Training and Development and 12 years in care, Mike has now finally learnt how to turn the computer on!
Mike grew up in Chester but now lives locally with his partner, Katrina and their dog. When not working, Mike enjoys gardening, fishing and sunny holidays!
Ever the wind-up merchant, Mike brings a warm humorous wit to the office environment!
Emma Matthews
Operations Manager
Email: emma.matthews54@nhs.net
Emma joined Chapter Care as an administrator back in 2013 whilst studying Business Management with Plymouth University. When Mike retired (for the first time), Emma replaced him as Operations Manager and became responsible for coordinating, recruitment, and office administration, working closely with Helen in managing business planning, policy, and strategy.
Emma moved to Devon from Bolton 20 years ago and lives locally with her husband and children.
Penny Gooding
Care Manager
Email: caremanagement@chaptercare.org.uk
Penny has worked in the care sector for 30 years, gaining experience in a variety of settings, including domiciliary, residential and supported living. She joined Chapter Care in 2019 with a Level 3 Diploma in Health & Social Care and has recently completed her Level 5.
An eccentric character with a quirky obsession with penguins, Penny is dedicated, compassionate and a real team player.
Often out and about, you won't miss her in her penguin wrapped car!
Jo Whattingham
Care Manager
Email: caremanagement@chaptercare.org.uk
Following an 18 year career in catering, Jo made a pivotal transition into the care industry 10 years ago. In 2018, she joined Chapter Care, where her impact has been nothing short of impressive.
Already equipped with a Level 3 diploma in Health & Social Care she has recently earned her Level 5.
Born in Barnstaple, Jo continues to reside locally with her husband. When not working, Jo enjoys crocheting, walking and spending time with her family.
Your Office Support
Meet our office team - a skilled and efficient group, working together to enhance your experience and keep things running smoothly. Discover the people behind the scenes who make sure everything works seamlessly so you can focus on what matters most.
Rosie Allert
Finance
Email: finance@chaptercare.org.uk
Rosie joined Chapter Care on a Level 3 Business and Administration Apprenticeship back in 2018. She is now firmly settled into her role of Finance Officer and has recently earned her Level 2 AAT qualification.
Rosie has a plethora of skills that the office team would be lost without and her creative eye and attention to detail are truly remarkable.
Rosie grew up in London, moving to Devon as a child and now lives locally with her Fiancé, their children and cats.
Rebecca Loats
Recruitment & Careers
Email: recruitment-training@chaptercare.org.uk
Rebecca joined Chapter Care as a care worker in 2017 before progressing into her current role in 2019.
Following a career in hospitality, Rebecca brought her impressive customer care skills with her to the team.
She is lively, talkative, and particularly enjoys discussing food - whether it's sharing recipes, recommending local eateries, or planning what everyone’s having for dinner!
The office would certainly be a dull and quiet place without her!
Saskia Wilton-Walsh
Admin
Email: info@chaptercare.co.uk
Saskia joined Chapter Care during lockdown at just 16, choosing to step into care to do her part for the community. She quickly found her feet, becoming a firm favourite face to many of our clients.
After several years in the community, Saskia joined the office team to provide maternity cover.
Now returning to the team following the birth of her own baby, Saskia brings plenty of personality and humour to the team, adding a lively energy to the office environment.
Leanne Buckley
Care Coordinator
Email: care.vn3ee@nhs.net
Leanne is our longest serving member of staff, having joined Chapter Care way back in 2011. Having gained many years’ experience in the field, she joined our office team as a coordinator in 2019.
Leanne brings a burst of energy into the office environment and so if you hear a noise as you approach, it’s probably her!
Outside of work, Leanne enjoys spending time with her husband and 3 young children.
Lauren Marshall
Care Coordinator
Email: care.vn3ee@nhs.net
Lauren is one of the newer members of the office team, having joined Chapter Care in 2022 as a Care Team Leader. She progressed to a Care Manager role while pursuing her Level 5 in Health & Social Care. This year, she made a significant shift by transferring to the coordinating team.
Lauren grew up in Devon and lives locally with her young son and their dog.
Michelle Saunders
Care Coordinator
Email: care.vn3ee@nhs.net
Michelle joined the office team as a coordinator in 2022.
Although Michelle trained as a Nurse and completed her BSc (Hons) Nursing (Adult Health) during the covid-19 pandemic, Michelle chose to channel her passion for helping others into a role as a coordinator here at Chapter Care.
Michelle brings a wealth of skills and a compassionate approach, ensuring the best possible care and support for our clients.
Your Care Team
Meet our compassionate team of carers - dedicated to providing attentive and personalised support. With a genuine commitment to your well-being, our carers bring warmth and expertise to every aspect of your care. Learn more about the caring individuals who make a positive impact on your daily life.
Nikki
Joined: 2024
Team (s): Bank / Relief
Kim
Joined: 2022
Team(s): Purple
Lauren B
Joined: 2025
Team: Green
Gareth
Joined: 2021
Team: Purple
Abigail
Joined: 2024
Team: All areas
Imogen
Started: 2026
Team: Red
Kirsty
Joined: 2018
Team(s): Purple
Michael
Joined: 2021
Team(s): Red / Purple
Teresa
Joined: 2014
Team(s): Yellow / Red
Robin
Joined: 2023
Team(s): Purple
"I was introduced to care through relatives who work in the field. It’s fulfilling work and I enjoy getting to meet such a wide variety of people. I’m always happy for a chance to talk about interesting topics".
James
Joined: 2024
Team(s): Yellow
Lauren H
Joined: 2017
Team(s): Red
Denise
Joined: 2022
Team(s): Red / Green
Leanne H
Joined: 2022
Team(s): Bank / Relief
Molly H
Joined: 2020
Team(s): Green
Megan M
Joined: 2016
Team(s): Purple
"I started my career in care in 2016. It was my first ever job, at the age of 17. I fell in love with it from the start and have stuck to it ever since - I even managed to accomplish my NVQ Level 2 in Health & Social Care whilst working.
I have built some amazing bonds with clients and carers alike over the years. I love helping my clients and knowing they have us to help/rely on".
Andy
Joined: 2018
Team(s): Purple
Teigan
Joined: 2023
Team(s): Green
"After achieving my Level 2 in Health and Social Care, I joined Chapter Care in 2023, realising my passion for long-term career fulfillment. I knew I wanted to work in care but wasn't sure which path to choose - I certainly chose the right one though!
I wouldn’t change my job for the world. I truly enjoy it and love that I can be the one to make a difference to someone’s day. Having already created some amazing lifelong bonds with clients I look forward to making many more!"
Jade P
Joined: 2023
Team(s): Bank / Relief
I started my care journey when I was 17 doing teas and coffees in the evening in a care home! When I was 18, they took me on as a full time carer and I completed my NVQ Level 2 in Health & Social Care.
After working in the care home I decided to try out community care. I loved it and did that for 5+ years before moving to Barnstaple and joining Chapter Care in 2023. I love working for this company and absolutely love working with my colleagues andcaring for my clients ❤️
Claire
Joined: 2019
Team(s): Yellow / Red
Lorraine
Joined: 2004
Team(s): Purple
Rachel
Joined: 2017
Team(s): Enabling Support
Zak
Joined: 2022
Team(s): Purple
"I was introduced to the care field by my Mum as she is also a care worker. I had previously looked after family members, including my dad and realised that I had a passion for caring for others. I love every minute of it now."
Graidi
Joined: 2021
Team(s): Bank / relief
Keely T
Joined: 2022
Team(s): Yellow / Red / Green
"I joined Chapter Care on a Level 2 Health & Social Care Apprenticeship at the young age of 16. I settled into the role much quicker than I thought due to the amazing support I was provided. I spent the first 18 months of my employment working alongside more experienced carers and was so excited to begin working independently when I turned 18 this year.
I love my job so much, I love making a difference to people's day and I can't imagine working anywhere else!"
Micaela
Joined: 2023
Team(s): Green
Graham
Joined: 2023
Team(s): Purple
Deme-Leigh
Joined: 2023
Team(s): Bank
I joined Chapter Care at 17 after completing a T Level in Healthcare. Other than placements, I had no experience but was I was so supported through my training and first few weeks on my own.
I love that I can make such a difference to people's lives and allow them to continue living at home with their families.
I’ve met some of the best people here which makes shifts so enjoyable!
I am currently travelling around SE Asia which was made so much easier with Chapter Care's support.✈️
Ethan
Joined: 2023
Team(s): Purple
Mark W
Joined: 2015
Team(s): Purple / Red
Alyna
Joined: 2023
Team(s): Red
Holly
Joined: 2024
Team(s): Red
Leanne T
Joined: 2024
Team(s): Purple
Demi
Joined: 2024
Team(s): Red
Peppa
Joined: 2025
Team: Yellow / Red
Fran
Joined: 2025
Team: Green
Lynne
Joined: 2025
Team: Purple
Jason
Joined: 2019
Team: Purple
Junying
Joined: 2023
Team: Green
Ella
Joined: 2024
Team: Purple
Fanni
Joined: 2020
Team: Bank / Relief
Every Chapter Counts: Career Journeys
At Chapter Care, we recognise that a career in community care can take many forms. For some, Chapter Care is a long-term and fulfilling place to build their future. For others, the skills, confidence, and experience gained here become the foundation for their next professional step. We are proud of every journey. Each path reflects the value of the work they have done here and the support they have been part of. Every chapter matters, and every career journey is celebrated.
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