The Team

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Chapter Care founder Gwen and her husband John are the Grandparents of the whole team. Although they have taken a step back towards retirement they still have an active interest in the staff and their wellbeing and make time for everyone. Two of the nicest people you could ever have the pleasure of meeting, and the whole staff feel priviledged to be a part of their dream. 

As THE Manager, Helen seems to do everything. Very hands on and able to apply herself to every job in the company - we've even known her to head out caring when needed as her wealth of experience allows her to. She may be small in stature but her personality is huge and really makes Chapter Care what it is. 

Jeff is in control of all Chapter Care's business side, including new projects. Jeff has a unique eye for detail and seems to thrive in a fast, upscale environment. Part Executive, part Entrepreneur, part Geek, all Chapter Care. The more he works, the more he seems to eat. We don't see it as a coincidence McDonnalds has had a refit since he started working with us!

Nicky leads recruitment and training, all new members will know Nicky. An excellent person to head our need for new staff as her personality is such that people are drawn to her. Bright, bubbly and lifts office moral whenever she's about. Dedicated to a point we did wonder whether she was living in the office at one time.

Mike has been with the company since time began, in fact he was there giving God advice on the creation of the universe (some say Mike was responsible for letting there be light but this is to be confirmed). Mike helps manage the staff needs and is excellent with people, a real fun guy to work alongside.

As Care Co-ordinator, Lisa is responsible for ensuring that the Care Workers rotas are produced correctly, covering all Service Users visits and sending the rotas out on time to the Care Workers. Lisa knows more swear words than anyone else on the planet and probably has the hardest job in the company, but please don't tell her because her methodical approach to it means she handles it with ease.

As Operations Assisstant, Emma is the heart of Chapter Care and is the person we all go to if we're not sure who to speak to or where to find things. Emma is exciteable to the point we thought about asking the doctor to medicate her at one time. However, she really is the fountain of all knowledge - or so she tells us!

Tracy is responsible for overseeing the carers and ensuring they all care correctly. Her supervisory role means she's constantly on the go and ready to crack her whip at every opportunity. But, Tracy also keeps lines of communication between staff and the office open. One of our most proactive staff members. When things get tough, Tracy rolls her sleeves up and just does like no one else.

Juliet brings a wealth of experience to her role and is very highly qualified. Looking to raise Chapter Care's profile to the next level, Juliet is very hands on and full of new, incredible ideas. Juliet is also an expert at fixing things, it's not unusual to see her with the office laminator in bits or running some new electrics and rewiring a chair. Juliet is very empowered in her role!

Lisa is the latest edition to our Supervisory team. Lisa joined Chapter Care as a carer but it was soon clear that she was so professional we needed her in a position more suited to her experience and qualifications and that's been confirmed by the confident manner in which she has stepped into her new role. Liked by everyone, we are proud to say Lisa is working for us in the capacity she is.

Rosie joined us as an apprentice to learn the finance side of Chapter Care which is a huge responsibility. To say Rosie took this in her stride is an understatement, she has become a real asset already. Bright, intelligent and proactive but also fun to have in the office, a real team player and adds a real professional demeanor to the growing office staff at Chapter Care. Carlsberg don't make apprentices but if they did...

Harriet is our latest office member but by no means feels like a newbie. Brimming with confidence Harriet has fitted in and taken to co-ordinating - which is a demanding job - like a duck to water and we are already receiving great feedback from everyone she's dealt with as to how professional she really is. If we could have chosen anyone to do that job, we all would've chosen Harriet. Another great addition to Chapter Care.