The Team

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Registered Manager and Director – the driving force behind Chapter Care. Gwen started the business in 2008 after spending 40 years in the Care Sector as she was appalled at the standards of care being delivered. Passionate about the quality of care provided to our clients and our care staff.
Positivity is her middle name. 

Managing Director and husband to Gwen. John’s strength lies in his  experience of working in management in a local authority environment and  his ability to look at the wider issues relating to care. John is  primarily involved in the strategic planning and implementation of the  services offered by Chapter Care and liaising with Devon County Council / Social Services. 

 As  Manager, Helen seems to do everything. Very hands on and able to apply herself to every job in the company - we've even known her to head out caring when needed as her wealth of experience allows her to. She may be small in stature but her personality is huge and really makes Chapter Care what it is. 

Jeff is in control of all Chapter Care's business side, including new projects. Jeff has a unique eye for detail and seems to thrive in a fast, upscale environment. Part Executive, part Entrepreneur, part Geek, all Chapter Care. 

As Development Manager, Nicky is always on the go. She does everything from training to interviews and recruitment. But, she is never too busy for a chat and keeps office moral high. A real asset to Chapter Care and its future. 

As Coordinating Supervisor, Lisa is responsible for ensuring that the Care Workers rotas are produced correctly, cover all Service Users visits and sending the rotas out on time to the Care Workers. Lisa probably has the hardest job in the company, but please don't tell her!

As Office Supervisor, Emma is the heart of Chapter Care and is the person we all go to if we're not sure who to speak to or where to find things. She really is the fountain of all knowledge - or so she tells us!

Sue is a part time administrator and with her previous Health Service experience actively supports Emma making sure the office keeps on top of the numerous activities that occur. Sue is also very reliable and an excellent coffee maker!

Paula is great, she is one of the most qualified members of staff we have and uses her vast experience to oversee all the supervisory tasks and ensure everything is being managed correctly. Paula brings an element of fun to the office, with an infectious laugh she is always good to be around. 

Tracy is responsible for overseeing the carers and ensuring they all care correctly. Her supervisory role means she's constantly on the go and ready to crack her whip at every opportunity. But, Tracy also keeps lines of communication between staff and the office open. One of our most proactive staff members.

Juliet is the newest member of our office team but brings a wealth of experience and is highly qualified. Looking to help raise Chapter Care's profile to the next level, Juliet is very hands on and full of new ideas. Without a doubt brought a new level of excitement to the business and most definitely created a buzz when joining us. 

Eleanor came to us with no previous care experience however, in a short time proved herself to be one of the most able carers and more than able to shoulder responsibility with ease. Watch out those at the top, this one is rising fast - a real shooting star.