About Us

What We Do

At Chapter Care, we pride ourselves on providing the highest level of care to our clients by recruiting, training and supporting the very best carers. We are always looking for people to join our team – call or e-mail if you think that you may be able help us. 

Who Are We?

Chapter Care (North Devon) Ltd is a family owned care company based in North Devon, providing domiciliary care and support to Service Users in North Devon.

We have teams of Trained Care workers providing a range of care services, supporting Service Users in Barnstaple, Bideford, South Molton, Ilfracombe and surrounding locations.

Our standards and quality of care have been recognised with Chapter Care being appointed one of the few Tier 1 care providers in North Devon, working in conjunction with Northern Devon Healthcare Trust (NDHT), under the Devon Cares initiative.

Chapter Care was awarded the national Investors in People Award in 2015 for the way in which it engages with its employees, to ensure that we maintain and where possible improve our overall standards and quality of care and hence the company's performance.

Our motto "Carefully tending the needs of others in North Devon" is supported by our core company values.

Chapter Care Core Values

Openness and Honesty

We are honest and open about our point of view and what we can or cannot do with Service Users, their families and our employees. We believe in being honest and sincere whilst creating an open and friendly atmosphere for all who come into contact with us

Person Centred Honesty

The Service User will always be the main focus of our attention.

We need to fully understand them to meet their priorities, needs, aspirations and limits (which could vary from time-to-time), to fully achieve the desired outcome of retaining their independence at home for as long as they require it

Respect and Dignity

We value every person, whether it is a Service User, their families, Care Workers or staff as an individual. As an individual, we respect their aspirations and commitments to life and to seek to understand their priorities, needs, abilities and limits. We take what other say seriously

Teamwork

This is essential to achieving all the other values that we as a company believe in. Only by working together and communicating fully with Service Users, Care Workers, other Health & Social Care professionals and our staff can we hope to achieve and maintain the high standards of quality service that is essential to all those individuals we come into contact with

Trust

We all muct earn the Service Users' trust in order to establish a good working relationship with them and their families.
We must also be able to trust each other to do their best to enhance the reputation and goodwill that Chapter Care has built-up as a company.
Other Healthcare professionals and services must be able to trust Chapter Care as a company that always works towards the best interestes of our Service Users and their families.

Quality & Standards of Care

We strive to maintain the quality and high standards of care that our Service Users deserve and expect from us at all times, providing an excellent and focused service to all our Service Users. We ensure that all care workers are appropriately trained to undertake all tasks that are required of them, thereby ensuring our standards of care are constantly maintained